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Error codes#

When pretixKIOSK is out of service, it shows an error screen like this:

Screenshot of an error message titled "Out of Order" with two more text lines containing "PK_PU" and "ID 218".

The first line, PK_PU is an error code that you can find in the table below. The second line, ID 218 is the ID of the device within your organizer account.

Error code Meaning Recommendation
PK_IN No internet / server connection Check internet connection of kiosk
PK_PM No payment method available Check logs of kiosk server component for payment errors, restart payment terminal
PK_MO Manually out of service Open service menu and disable "out of service" mode
PK_SM Service mode enabled Open service menu and disable service mode
PK_BD Bill deposit mode enabled Open service menu and continue or quit bill deposit operation, or wait for timeout
PK_CD Coin deposit mode enabled Open service menu and continue or quit coin deposit operation, or wait for timeout
PK_HD Hardware abstraction layer is deactivated Check hardware manufacturer's service interface
PK_HI Hardware abstraction is being initialized Wait for initialization to complete or check log files
PK_HC Hardware abstraction layer disconnected Check if hardware manufacturer's software is running
PK_HF Hardware fault Check hardware manufacturer's service interface
PK_VL Power lost (USV mode) Ensure power is reconnected
PK_PU Printer unavailable Check printer names in configuration and printer availability in the operating system
PK_PD Printer disabled Check logs, open service menu and restart printer connections
PK_PF Printer fault Check printer functionality, open service menu and restart printer connections
PK_PP Printer out of paper Refill paper