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Organizer account#

An organizer account represents an entity that is running events, for example a company, an institution, or a person. We just created an organizer account and our personal account at the same time. It is also possible to gain (partial) access to an organizer account by being invited to pretix by a team member and accepting that invitation.

In this section of the tutorial, we will customize our organizer account and add necessary information to it. Here is a brief overview of the steps we are going to take in this section:

These are the necessary steps for preparing our organizer account for hosting events with pretix. A few of these steps are optional, but will save us some work in the long term. For instance, organizer-level language and design settings will be used as the default for any events we are going to create in the future. We can always come back to adjust the organizer account settings later, in case our needs change.

pretix.eu dashboard, showing upcoming events, a button for creating a new event, the mail address of the account currently logged in, and a sidebar with the following options: Dashboard, Events, Organizers, Search, User settings, Reports, Shipping list

After finishing account creation and logging in to pretix.eu/control, we are greeted by the dashboard. We can always come back to this page by clicking the pretix.eu button in the bar at the top. Clicking the Organizers button in the sidebar takes us to the "Organizers" page.


pretix.eu organizers page, showing the list of available organizer accounts which only includes 'Example Organizer'. There we will find a filter function for the list of available organizers and a button labeled 'Create a new organizer'

Upon clicking our organizer account in the list, we are taken to a page displaying all events associated with that organizer.


pretix.eu organizers page, showing the list of all events associated with 'Example Organizer'. There is a filter function for the list of events and a button labeled 'Create a new event'

We are now going to click Settings in the sidebar, which lands us on the general settings page for the organizer account.

General#

Organizer settings page, on the general tab, showing the following options: Name, Short form, Imprint URL, Contact address, Info text. Not pictured: 'Allow creating a new team during event creation' option, 'Save' button

The fields for "Name" and "Short form" are already filled out. It is not possible to change the short form because it is the organizer's unique identifier.

Since we are operating from Germany and thus required by law to include certain legal information on all our websites, we are going to enter the URL to our website's imprint in the "Imprint URL" field.

Note

Even if you are not operating in Germany, we require all pretix Hosted customers to enter a valid imprint URL that points to information on who is responsible for the published ticket shop.

We will enter a valid email address into the "Contact address" field. This email address will be displayed under the label "Contact event organizer" in the footer of the public profile to allow customers to contact us.

It is not necessary to touch all the settings displayed on this page. This is also true for most of the pages that we are going to visit for this tutorial.

pretix is a very powerful tool that offers many detailed adjustments and tweaks. This tutorial covers all the necessary steps for creating our shop. If a setting is not mentioned, then that means that it is not necessary to interact with that setting.

Clicking the Save button at the bottom of the page confirms our changes.

Localization#

Organizer settings page, on the localization tab, showing the official language options English, German, and German (informal) as well as a list of community translations from Arabic to Polish

After saving the general settings, we are going to switch to the Localization tab.

Under "Available languages", we can choose which languages our ticket shop will be published in. The options officially maintained by the pretix team are "English", "German", and "German (informal)". "German" uses "Sie" to address the user whereas "German (informal)" uses "du".

We can also choose one of the community translations for our organizer page. They are displayed in the list below along with a percentage indicating how much of the software is translated. English is used as the fallback language for missing translations.

These settings also determine the default languages when creating new events, though languages can be activated or deactivated for each event individually. We are going to activate "English" and "German (informal)" for our example conference.

Note

pretix offers many settings and customizations where you input your own text, for example, the description on the organizer page, the name of your events, and so on. You will need to provide a translation in every language you choose here for each individual item. This can amount to a lot of work. We recommend using no more than two or three languages at a time unless you are working with dedicated translators.

We are going to choose Germany from the drop-down "Region" menu near the bottom of the page. The selection will be used to determine default formats for dates, times, addresses and phone numbers. We will choose "Europe/Berlin" as the "Default timezone" from the drop-down menu with that title.

We use the Save button to apply our localization settings before changing any settings on the other tabs because the localization settings determine which customizations are available there.

Organizer page#

Organizer settings page, on the organizer page tab, showing the following options: Header image, Use header image in its full size, Use header image also for events without an individually uploaded logo, Homepage text in multiple languages. The "public profile" button in the top bar is highlighted.

Switching to the Organizer page tab at the top allows us to add our logo and customize our shop's interface colors.

Clicking the Public profile button in the bar at the top takes us to a preview of the organizer page from the customers' perspective. An organizer page created with pretix Hosted will by default be located at https://pretix.eu/OrganizerShortForm/. The shop we are creating for this tutorial is located at https://pretix.eu/tut/.

By default, the name of the organizer will be displayed in the page header of our page. The organizer page settings allow us to replace the name with a header image that tells our customers who is hosting the event (e.g., by means of our company name, logo, or recognizable design).

We are going to add the header image by clicking the Browse... button next to the "Header image" option and choosing a .png file with a resolution of 1140 × 120 pixels from our computer. The header image will replace the name of the event at the top of the page. We are going to check the box next to "Use header image also for events without an individually uploaded logo".

In the "Homepage text" fields, we can provide text to be displayed on our public profile. There is one field for each language we activated in the Localization tab (see the "Localization" segment of this article)—English and German (informal). Our public profile will allow the viewer to switch between those languages via the links in the top right corner.

Privacy#

Organizer settings page, on the privacy tab, showing input fields for the URLs to a privacy policy in different languages, a large blue box with legal info, and prefilled text fields for the privacy settings dialog

On the Privacy tab, we can provide an URL pointing to our privacy policy for each language we activated.

Warning

It is ultimately your responsibility to ensure compliance with applicable legislation. We try to help by suggesting these settings, but we cannot assume liability since we do not know the exact configuration of your pretix usage, the legal details in your specific jurisdiction, or the agreements you have with third parties such as payment or tracking providers.

Activation#

pretix Hosted

Our organizer account has to be activated before any of our ticket shops can go live. Our account is going to be reviewed manually by the pretix team as soon as we have provided all necessary information for correspondence and billing.

To enter this information, we have to navigate to the billing settings. Billing settings is one of the entries nested underneath " Settings" in the sidebar on the left. It is not to be confused with " Billing", which is an independent entry further down in the sidebar.

In the "Billing settings", the topmost field on the General tab is labeled "Primary contact person". We are going to enter the name of a real person within our organization so the pretix team knows whom to contact if there is an issue with our account. We will enter their email address and phone number in the fields below. This information is mandatory. Merely providing a company name is not enough to get our account activated.

We are going to enter the full contact details of our company further down on the page. The VAT ID is not mandatory unless we are in an EU country other than Germany and want to make use of the reverse charge policy for our fees.

The pretix team offers service in English and German. We are going to choose English as our preferred language of correspondence.

We are going to choose credit card as our preferred method of payment. We need to fill out our credit card info, check the box to authorize payments, and click the Save button.

The page will notify us if any required information is still missing. If we have provided all required information, a green checkmark will appear at the top of the page with the message "Your changes have been saved." This means that our organizer account has been submitted to the pretix team for review and will be activated shortly.

Conclusion#

Now that our account's basic setup is complete and it is awaiting activation, we can move on to creating our first event.