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Cookie usage#
Ticket shop#
If your pretix ticket shop uses the default configuration, then it will issue the following cookies to any client interacting with it (e.g., by purchasing a ticket):
| Name | Content | Lifetime | Reason |
|---|---|---|---|
__Host-pretix_csrftoken |
Random ID | 365 days | Security token for form submissions. Provides a security measure against CSRF attacks. We consider the cookie to be technically necessary to provide the desired functionality. Therefore, it does not require consent. We do not correlate this ID with other data sources and do not use it for tracking. |
__Host-pretix_session |
Session ID | 14 days | This cookie is used to recognize the user session across page loads for all features that require this, such as assigning a cart to the user or realizing a login functionality for customer accounts. The cookie will only be set when the user uses a feature that requires this. We consider the cookie to be technically necessary to provide the desired functionality. Therefore, it does not require consent. This cookie is not used for any tracking purposes in the default configuration. |
pretix_language |
Language ID, such as "en" or "de" | 10 years | Storage of the user's selected language to display the ticket shop in such that we can later show the shop in the same preferred language.
Will only be set if the user explicitly sets the language. We consider the cookie to be technically necessary to provide the desired functionality. Therefore, it does not require consent. Using this cookie for tracking is practically impossible due to the low information content. |
__proxy_session |
Random ID | 7 days | pretix Hosted only: Security token to implement capacity management to keep the ticket shop reliable under high load. We consider the cookie to be technically necessary to provide the desired functionality. Therefore, it does not require consent. We do not correlate this ID with other data sources and do not use it for tracking. |
cookie-consent-<shop>(Local storage) |
Consent settings | permanently | If our cookie consent module is used for third-party cookies (e.g. tracking providers), we store what cookies the user did or did not consent to. This is required to later enforce the consent by loading only appropriate tracking features. Since this information is stored in local storage and not in a cookie, it is never transmitted to our sever and only managed within the browser. |
Additional cookies may occur due to the usage of plugins, e.g. by embedding payment providers or tracking scripts.
pretix Widget#
When loading the widget on a page, pretix does not set any cookies in the user's browser. Only after the user interacts with the widget (i.e. selects a product and starts the purchase process), a cookie will be set.
In the context of the embedding website, the cookies listed in the following table will be set. Additionally, all the cookies mentioned in the "ticket shop" section will be set when using the widget as well.
| Name | Content | Lifetime | Reason |
|---|---|---|---|
pretix_widget_<ticketshop_url> |
Cart ID | 30 days | The cookie is used so that the user can resume the purchase after the process was interrupted (e.g. by a browser crash) and does not lose the reserved tickets. We consider the cookie to be technically necessary to provide the desired functionality and therefore not require consent before setting it. |
Cookie consent management#
We consider all cookies listed above to be technically necessary to provide the desired functionality. Therefore, they do not require consent under the EU ePrivacy Directive.
pretix includes native functionality to provide a unified cookie consent management to plugins. You can enable this functionality at NavigationspfadYour organizer dann Settings dann General dann Privacy. Custom plugins need to be integrated with this functionality as described in our developer documentation.
When using the widget, you can pass cookie consent information from your embedding website to the pretix shop to avoid repeated consent dialogs.